Frequently Asked Questions

Golfstix cares about all items purchased in our marketplace. We encourage prompt, professional communication between buyers and sellers to mitigate customer service issues. Although sellers are allowed to provide their own refund and return policies, there are systems and Golfstix policies in place to ensure best practice for all users.

We collectively refer to these buyer protections as Golfstix Protected.

100% Money Back Guarantee

Full refunds are approved when items don’t ship or if items delivered do not match the listing description. In all other cases, sales are final.

Refund & Return Policy

Payments are held in escrow until you’ve received your order to verify the item(s) matches the item description as advertised. Only then are payments released to the seller. You have 72 hours from the notification of delivery to inform Golfstix in the event the items delivered are misrepresented in any way. Select ‘Request a Return’ using our Contact Us form.

You will have to report the problem and share information and photos in order for a claim to be reviewed. Once the claim is verified, a return shipping label will be provided. Simply ship the items back to the seller. Returns must be shipped within 5 days in order for a refund to become eligible, and then a refund will be processed.

What is Covered?

There are several scenarios that apply when reviewing and understanding our Refund Policy. Please report the issue to Golfstix if any of the following criteria are associated with your purchase:

• Undisclosed Damage
• Misrepresented or missing items
• Item or Items not as described
• Item is not authentic or counterfeit

Buyers have 72 hours after delivery of items to report any issues from above. If nothing is reported, the payment will be automatically released to the seller. Once the payment process is complete, all sales are deemed final and no refund claims will be available.

What isn’t Covered?

Returns cannot be accepted for subjective reasoning such as style, size, fit, etc. You are always welcome to sell the item again on our marketplace.

Local Pickup or Offline Transactions

Any transactions completed offline from the Golfstix marketplace are not covered. When payment for items is not exchanged through our platform, it is impossible for Golfstix to guarantee transactions and proper fulfillment of the item sold. If you want to conduct business outside of the platform, you take on all risks associated with such business and transactions.

What happens after the Return Process starts?

The seller has 3 business days to get back to you. How they respond depends on the reason for your return. Once again, if the item is damaged, doesn’t match the item description, is counterfeit, or is the wrong item then Golfstix will ensure a full refund to the buyer. Golfstix also understands that not all buyer and seller matters are ‘one-size-fits-all’ and users are encouraged to mitigate their own customer service issues.

Sellers are advised to choose to one of the following resolutions to a purchase dispute:

1. Accept your return request and offer a full refund. Items returned must be in the same condition as when they were received. The seller will issue a full refund including the original shipping cost. The seller will also pay for the return shipping.
2. Accept your return and offer you a replacement or exchange. Sellers may offer to send replacement items or exchanges that fit your criteria instead of a refund.
3. Accept your return, offer a partial refund and let you keep the item(s). Sellers may allow you to keep the items and provide you with a partial refund to make up for any discrepancies per the purchase.
4. Communicate and request more information. Sellers might want to request additional information to learn more about the situation. This way they can take the next step and try to provide good customer service

User Ratings and Feedback

Providing timely and accurate buyer and seller ratings/feedback is a critical part of growing the Golfstix community. Reporting issues with buyers or sellers allows for the community to police itself and better understand the consequences of not following best business practices. Conversely, providing positive reviews instills buyer confidence and helps promote repeat business for everyone. Either way, it is important to contribute accurate information to the Golfstix user ratings and feedback system when completing marketplace transactions.

Golfstix Verified™ is an optional package verification service for $10 plus shipping available at checkout or required by sellers to prevent both buyer scams and seller fraud.

Upon purchase, the item is shipped to the nearest Golfstix Verification Facility and a video-recorded inspection takes place. Our golf industry experts open each package to ensure the contents match the item description and examine materials and craftsmanship to determine if an item is fake or counterfeit.

Legally speaking, only the original equipment manufacturer can certify authenticity. However we can regularly spot a fake upon close inspection and advise users accordingly. Sellers distributing fake or counterfeit items are banned from Golfstix and buyers are protected through our Golfstix Protected Money Back Guarantee.

If everything is as good as advertised, the item is securely repackaged and shipped to the buyer with exclusive partner deals.

Buyers requesting returns of Golfstix Verified items must ship the item back to the nearest Golfstix verification facility to ensure contents of the return package are the same as the original. After passing inspection we then ship the return package back to the Seller, assuring trust between users and preventing marketplace scams.

A Golfstix Verified Partner is a trusted seller on the marketplace that only sells authentic OEM products. Golfstix Verified Partners earn a distinct badge on their seller profile that provides buyers with increased confidence to purchase from them.

A Tour Verified™ seller is a pre-screened user that offers listings from current and former PGA and LPGA Tour players. Proceeds from sales often benefit charity and will be indicated as such in each listing. These users may not be the actual players themselves but authorized representation to manage the transactions. Most listings include signed Letters of Provenance as certified verification for each item.

Buyers may purchase items from sellers using a variety of sales methods including a ‘Buy Now’ purchase price, making an offer, or winning an auction.

For more information, see How can I make an Offer? , How do Auctions work?

Buyers may make offers on listings that sellers have chosen the option to ‘allow buyers to make offers’ in their item pricing options. If selected, the listing will have a ‘Make Offer’ button in the purchase options. Users are allowed up to 5 offers or counteroffers to make a deal.

If an item does not have a ‘Make Offer’ button, a buyer may contact the seller to see if they are open to considering an offer and/or request a seller to enable offers for their listing in pricing options.

Sellers may also indicate their ‘Lowest Price’ they are willing to entertain to automatically decline low ball offers and “Accepted Price” to automatically accept offers above a certain price to save time for both buyer and seller.

Sellers may list an item for sale in an Auction Listing, in which sellers name a starting price and buyers bid against other buyers. Users can manage their bidding from the Buying -> Bids section of the Golfstix user menu. Users will be notified if they are outbid by another user. When the listing ends, the highest bidder wins the auction and completes checkout for payment of the item. The winner of an auction is committed to purchasing the item.

For more information, see What is AutoMax Bidding? , What are Bid Increments? , How do I create an Auction Listing?

AutoMax Bidding is the easiest way to bid on an item on Golfstix. Simply enter the highest amount you are willing to pay for an item, and we will automatically bid in increments on your behalf up to your highest amount.

If you are outbid, you will be notified to decide if you would like to increase your highest amount. If you are outbid immediately after placing a bid, it means another user has a higher AutoMax Bid and you must increase your AutoMax Bid to be the highest bidder.

When another user places the highest bid, we’ll place a slightly higher bid on your behalf. The amount the bid increases by is known as a bid increment. Bid increments increase as the item price increases.

Item Amount	Bid Increment
Under $99.99	$1.00
$100 - $249.99	$2.50
$250 - $499.99	$5.00
$500 - $999.99	$10.00
Over $1000	$25.00

A seller may list an item for auction with an optional 'Reserve Price', which is the minimum amount for which the seller is willing to sell an item. The reserve price will not be shown to buyers and the auction listing will display the notification 'Reserve not met' until two bids exceed the reserve price. The bid amount must exceed this price in order for an auction to be won.

In the event a single bidder places a bid above the reserve price and the auction ends, the auction will be won at the reserve price.

Golfstix encourages prompt, professional communication between buyers and sellers to mitigate customer service issues. Although sellers are allowed to provide their own refund and return policies, there are systems and Golfstix policies in place to ensure best practice for all users.

If you have failed to reach a resolution with another user, please Contact Us to provide guidance.

For more information, see What is Golfstix Protected? Buyer Protection, Refunds, & Returns

Users may designate items of interest in the marketplace for quick reference later by selecting the Pin Flag icon on an item listing. Users will be notified of price reductions from a seller or if a ‘Watched Item’ is no longer available on Golfstix. Items similar to those you are ‘Watching’ may also be included in your personalized User Feed to enhance your Golfstix user experience.

To remove an item from your ‘Watched Items’, simply uncheck the Pin Flag icon on an item listing in the ‘Watching’ section of the Golfstix user menu.

Users may save time shopping in the future and be notified of new items listed that match the description or keywords of their ‘Saved Searches’.

To save a search, enter a product keyword (i.e. brand or model) using the Search bar. Then select the “Save Search” box at the top left of the marketplace search results screen. Users may also create a ‘New Search’ on the ‘Saved Search’ section of the Golfstix user menu.

Items that match your ‘Saved Searches’ may also be included in your personalized User Feed to enhance your Golfstix user experience.

To remove a search from your ‘Saved Searches’, simply delete the search using the trash can icon to the right of the search in the ‘Saved Search’ section of the Golfstix user menu

Following a user is a great way to keep informed of a favorite seller’s new and current offerings. Select the ‘Follow’ button at the top right of a user’s profile page to receive notification of new listings from the seller. New items listed from sellers you are ‘Following’ may also be included in your personalized User Feed to enhance your Golfstix user experience.

To remove or ‘Unfollow’ a seller from the users you are ‘Following’, select the ‘Following’ button at the top right of a user’s profile page or on the user profile in the ‘Following’ section of the Golfstix user menu.

Users may contact other users by selecting the ‘Contact Seller’ button at the bottom of an item listing or on the user’s profile page.

Before listing an item for sale, a user must first complete the following steps:

1. Connect to Stripe - Setup a Stripe account in order to receive funds for the sale, which is done in the 'Payments' section of the user menu under 'Settings'.
2. Add Sender Address - Create a Sender address in order for buyer to calculate shipping, which is done in the 'Addresses' section of the user menu under 'Settings'.
3. Recommended - Complete your User Profile - Add a profile picture, banner image, and seller details so buyers know who you are. This can be done in the 'User Profile'' section of the user menu under 'Settings'.

After completing the steps above, Sellers may create a new listing by selecting the ‘New Listing’ button under the Selling -> Listings section of the Golfstix user menu.

Sellers can list an item with a variety of pricing options including offering a ‘Buy Now’ purchase price, enabling offers, or creating an auction. Sellers also indicate item, shipping, and package details.

To sell faster, sellers may promote their listing in the marketplace search results and user feeds as a ‘Featured Item’. When selling expensive items and collectibles, sellers may require our Golfstix Verified service for any potential buyer to prevent scams and buyer fraud and ensure trust between users.

For more information, see How do I create an Auction Listing? , How do Auctions work? , How do I Promote my Listing? , What is Golfstix Verified?

To create an Auction Listing, select the ‘New Listing’ button or edit an existing listing under the Selling -> Listings section of the user menu. Enter item details in Step 1 of the listing creation flow, then choose ‘Auction’ as the Pricing Option on Step 2.

Sellers will indicate auction details including the Starting Price, Duration, Start Time, Return Policy, and other optional details including ‘Buy Now’ Price, Reserve Price, and Golfstix Verified Service.

To attract more bidders, sellers may promote their auction listing in the marketplace search results and user feeds as a ‘Featured Item’. When selling expensive items and collectibles, sellers may require our Golfstix Verified service for any potential buyer to prevent scams and buyer fraud and ensure trust between users.

For more information, see How do Auctions work? , How do I Promote my Listing? , What is Golfstix Verified™?

Sellers may create listings available for Local Pickup for FREE and not pay any seller fees upon the successful sale of a Local Pickup item.

However, any transactions completed offline from the Golfstix marketplace are not covered by our Golfstix Protected Money Back Guarantee. When payment for items are not transacted through our platform, it is impossible for Golfstix to guarantee transactions and proper fulfillment of the item sold. If you want to conduct business outside of the platform, you take on all risks associated with such business and transactions.

Items for sale on Golfstix must be golf related and listed under one of our existing product categories.

Prohibited items include stolen, fake or counterfeit items. Sale of such items violate state, federal, and international law. Users selling stolen, fake, or counterfeit items will be banned from Golfstix and we will notify law enforcement of any attempts to sell such items on Golfstix.

Golfstix encourages prompt, professional communication between buyers and sellers to mitigate customer service issues. Although sellers are allowed to provide their own refund and return policies, there are systems and Golfstix policies in place to ensure best practice for all users.

If you have failed to reach a resolution with another user, please Contact Us to provide guidance.

For more information, see What is Golfstix Protected? Buyer Protection, Refunds, & Returns?

To sell faster, sellers may promote their listing as a “Featured Item” to be shown at the top of marketplace search results and user feeds. Simply select the “Promote” option under the “Actions” column of the item listing on the Selling → Listings section of the Golfstix user menu.

Duration	Fee
72 hours	$3.99
7 days	$5.99
UNTIL SOLD	$12.99

Final Sale Fee

Final Sale Fee = Final Sale Amount excluding Shipping
Pay 10% Final Sale Fee plus credit card processing fees

Credit Card Processing Fees

2.90% + $0.30 per transaction via Stripe

Best-in-class payment security is one of our highest priorities. All Golfstix payments are processed by Stripe, a certified PCI Level 1 Service Provider and the leader in e-commerce payment processing. Sensitive cardholder data is stored, encrypted, and transmitted in separate hosted environments to maintain the highest security standards.

Stripe is the most trusted payment provider for marketplaces in the world. From a technology standpoint, Stripe is the most reliable, scalable and redundant payment platform with over 99.9% uptime. From a security perspective, Stripe is audited by PCI-certified auditors and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. As used by many of the world’s top Fortune 500 companies, if Stripe is good enough for Google, Amazon, and Uber, then it’s good enough for Golfstix too.

Stripe, our credit card payment processor, helps us disburse funds to you. Any organization that sends funds to individuals, businesses, etc., is required by law to collect and verify information about people, known as “Know Your Customer” (or KYC) checks. To perform these checks, Stripe and other financial institutions need to gather certain information so they can verify your identity. Stripe first attempts to verify you off of the minimum requested information - legal name, date of birth (DOB), and last 4 of your Social Security Number (SSN) - and sometimes Stripe may ask for your full SSN. Your information is secure, and Golfstix doesn’t access or store it.

Stripe doesn’t run credit checks, so inputting your SSN for this purpose won’t affect your credit score. Your taxes won’t be affected either, as long as you input the correct name and Employer Identification Number (EIN) in Stripe.

When you are completing the payments application form, you’re actually accessing the form on the secured Stripe site. Golfstix has no access to your banking data, so we don't store it and your privacy is secure with the highest bank-level security measures.

Processing fees are assessed by Stripe at 2.9% and $0.30 per transaction.

Unfortunately, PayPal cannot be used to purchase items or collect payments on Golfstix. The main reason is that other popular marketplaces that our sellers may be using are shifting to managing their own payments. For example, eBay will no longer support PayPal payments after July 2023. This shift in technology was a large reason to avoid the costly integration of PayPal into the Golfstix marketplace.

Payments are held in escrow until the buyer has received their order to verify the item matches the item description as advertised. Only then are payments released to the seller. Buyers have 72 hours from the notification of delivery to inform Golfstix in the event the items delivered are misrepresented in any way. If nothing is reported, the payment will be automatically released to the seller. Once the payment process is complete, all sales are deemed final and no refund claims will be available.

Golfstix Verified Partners may receive funds faster based on their trusted status and sales history. For more information, see What is a Golfstix Verified Partner?

A user is charged immediately when upgrading to any tier of the Golfstix Premium Membership. The user will be charged on the same day of the following month from their upgrade or billing date.

Golfstix prorates membership subscription upgrades. For example, if a user signs up as a Pro user (monthly plan) on May 1st for $10, they’ll be billed $10 immediately. If on May 15th they upgrade to the Premium+ monthly plan ($30/mo) they’ll be immediately billed $20 or the prorated difference between their previous and new subscription amounts. Their monthly billing date will not change from their previous monthly billing date. Upgrading does not change the original monthly billing date unless:

• The billing interval is changed (for example, from monthly to yearly).
• The subscription moves from free (standard user) to paid, or paid to free.

In these cases, we apply a credit for the unused time on the previous price, immediately charge the customer using the new price, and reset the billing date.

A user can cancel their subscription at any time in the user dashboard under ‘Payments’. The customer will not be charged again for the subscription and will have continued use of the services of their membership until the expiration of their final billing period.

Sellers may choose from several shipping options when creating a listing. They may select one of the following shipping options:

Calculated Shipping

Using the Golfstix Calculated Shipping method provided by Shippo, buyers find the best shipping carrier rates based on package weight, dimensions, and buyer location. Buyers may select from several carrier options including USPS, FedEx, UPS, and DHL. NOTE: Seller must have access to a working printer in order to print the shipping label. Paid postage will not be recognized via mobile device by post office or shipping store.

Flat Rate Shipping

Using the Flat Rate Shipping method, sellers may designate a set price for shipping their item and print postage using their own method outside of the Golfstix marketplace. Typically, this option is chosen for sellers who ship inventory using their own carrier accounts or those who wish to purchase postage at the post office or direct from a shipping carrier.

Free Shipping

Using the Free Shipping method, sellers pay for the cost of shipping and utilize the Golfstix Calculated Shipping service provided by Shippo. NOTE: Seller must have access to a working printer in order to print the shipping label. Paid postage will not be recognized via mobile device by post office or shipping store.

Golfstix partnered with e-commerce leader Shippo to facilitate all domestic and international shipping with the lowest possible carrier rates guaranteed for our users - including US Postal Service, FedEx, UPS, and DHL.

Domestic shipping carriers include US Postal Service, FedEx, and UPS.

Yes, international shipping is available through a variety of carrier options including US Postal Service, FedEx, UPS, and DHL.

Assuming you have chosen the Calculated Shipping or Free Shipping method provided by Shippo, you will still have to print a shipping label. If you don’t have a working printer to print postage online, you may save the shipping label as a PDF document and either email to yourself to access at another location or save to a USB drive in order to print at another location. Printing services are available at many office supply stores.

You may also choose the Flat Rate shipping method for your item and purchase postage at your post office or shipping store.

Golfstix cares about all items purchased in our marketplace. We encourage prompt, professional communication between buyers and sellers to mitigate customer service issues. Although sellers are allowed to provide their own refund and return policies, there are systems and Golfstix policies in place to ensure best practice for all users.

We collectively refer to these buyer protections as Golfstix Protected.

100% Money Back Guarantee

Full refunds are approved when items don’t ship or if items delivered do not match the listing description. In all other cases, sales are final.

Refund & Return Policy

Payments are held in escrow until you’ve received your order to verify the item(s) matches the item description as advertised. Only then are payments released to the seller. You have 72 hours from the notification of delivery to inform Golfstix in the event the items delivered are misrepresented in any way. Select ‘Request a Refund’ using our Contact Us form.

You will have to report the problem and share information and photos in order for a claim to be reviewed. Once the claim is verified, a return shipping label will be provided. Simply ship the items back to the seller. Returns must be shipped within 5 days in order for a refund to become eligible, and then a refund will be processed.

What is Covered?

There are several scenarios that apply when reviewing and understanding our Refund Policy. Please report the issue to Golfstix if any of the following criteria are associated with your purchase:

• Undisclosed Damage
• Misrepresented or missing items
• Item or Items not as described
• Item is not authentic or counterfeit

Buyers have 72 hours after delivery of items to report any issues from above. If nothing is reported, the payment will be automatically released to the seller. Once the payment process is complete, all sales are deemed final and no refund claims will be available.

What isn’t Covered?

Returns cannot be accepted for subjective reasoning such as style, size, fit, etc. You are always welcome to sell the item again on our marketplace.

Local Pickup or Offline Transactions

Any transactions completed offline from the Golfstix marketplace are not covered. When payment for items is not exchanged through our platform, it is impossible for Golfstix to guarantee transactions and proper fulfillment of the item sold. If you want to conduct business outside of the platform, you take on all risks associated with such business and transactions.

What happens after the Return Process starts?

The seller has 3 business days to get back to you. How they respond depends on the reason for your return. Once again, if the item is damaged, doesn’t match the item description, is counterfeit, or is the wrong item then Golfstix will ensure a full refund to the buyer. Golfstix also understands that not all buyer and seller matters are ‘one-size-fits-all’ and users are encouraged to mitigate their own customer service issues.

Sellers are advised to choose to one of the following resolutions to a purchase dispute:

1. Accept your return request and offer a full refund. Items returned must be in the same condition as when they were received. The seller will issue a full refund including the original shipping cost. The seller will also pay for the return shipping.
2. Accept your return and offer you a replacement or exchange. Sellers may offer to send replacement items or exchanges that fit your criteria instead of a refund.
3. Accept your return, offer a partial refund and let you keep the item(s). Sellers may allow you to keep the items and provide you with a partial refund to make up for any discrepancies per the purchase.
4. Communicate and request more information. Sellers might want to request additional information to learn more about the situation. This way they can take the next step and try to provide good customer service.

User Ratings and Feedback

Providing timely and accurate buyer and seller ratings/feedback is a critical part of growing the Golfstix community. Reporting issues with buyers or sellers allows for the community to police itself and better understand the consequences of not following best business practices. Conversely, providing positive reviews instills buyer confidence and helps promote repeat business for everyone. Either way, it is important to contribute accurate information to the Golfstix user ratings and feedback system when completing marketplace transactions.

Shipping costs associated with returns are paid at the discretion of the seller. When creating an item listing, a seller may indicate details of their own return policy including who pays for the return shipping postage.

If a seller accepts returns, then you may return a Golfstix Verified item, as long as the item being returned meets all of their return policy conditions. DO NOT SHIP A GOLFSTIX VERIFIED ITEM DIRECTLY TO THE SELLER. All Golfstix Verified items must be returned back to a Golfstix Verified Location for a return inspection. This ensures the item returned is in fact the original item sent to the buyer in its original condition.

Golfstix cares about all items purchased in our marketplace. We encourage prompt, professional communication between buyers and sellers to mitigate customer service issues. If a dispute arises that cannot be resolved between the parties, please Contact Us. Golfstix will do its best to bring a prompt and fair resolution to the matter.

It is common for disputes to arise from one person’s word over another. That said, it is important to take advantage of our Golfstix Verified service and purchase from our Golfstix Verified Partners.

For more information, see What is Golfstix Verified? , What is a Golfstix Verified Partner?