Frequently Asked Questions

Golfstix cares about all items purchased in our marketplace. We encourage prompt, professional communication between buyers and sellers to mitigate customer service issues. Although sellers are allowed to provide their own refund and return policies, there are systems and Golfstix policies in place to ensure best practice for all users.

We collectively refer to these buyer protections as Golfstix Protected.

A Tour Verified™ seller is a pre-screened user that offers listings from current and former PGA and LPGA Tour players. Proceeds from sales often benefit charity and will be indicated as such in each listing. These users may not be the actual players themselves but authorized representation to manage the transactions. Most listings include signed Letters of Provenance as certified verification for each item.

Buyers may purchase items from sellers using a variety of sales methods including a 'Buy Now' purchase price, making an offer, or winning an auction.

For more information, see the sections on making offers and auctions below.

Buyers may make offers on listings that sellers have chosen the option to 'allow buyers to make offers' in their item pricing options. If selected, the listing will have a 'Make Offer' button in the purchase options. Users are allowed up to 5 offers or counteroffers to make a deal.

If an item does not have a 'Make Offer' button, a buyer may contact the seller to see if they are open to considering an offer and/or request a seller to enable offers for their listing in pricing options.

Sellers may also indicate their 'Lowest Price' they are willing to entertain to automatically decline low ball offers and "Accepted Price" to automatically accept offers above a certain price to save time for both buyer and seller.

Sellers may list an item for sale in an Auction Listing, in which sellers name a starting price and buyers bid against other buyers. Users can manage their bidding from the Buying → Bids section of the Golfstix user menu. Users will be notified if they are outbid by another user. When the listing ends, the highest bidder wins the auction and completes checkout for payment of the item. The winner of an auction is committed to purchasing the item.

For more information, see the sections on AutoMax Bidding and Bid Increments below.

AutoMax Bidding is the easiest way to bid on an item on Golfstix. Simply enter the highest amount you are willing to pay for an item, and we will automatically bid in increments on your behalf up to your highest amount.

If you are outbid, you will be notified to decide if you would like to increase your highest amount. If you are outbid immediately after placing a bid, it means another user has a higher AutoMax Bid and you must increase your AutoMax Bid to be the highest bidder.

When another user places the highest bid, we'll place a slightly higher bid on your behalf. The amount the bid increases by is known as a bid increment. Bid increments increase as the item price increases.

A seller may list an item for auction with an optional 'Reserve Price', which is the minimum amount for which the seller is willing to sell an item. The reserve price will not be shown to buyers and the auction listing will display the notification 'Reserve not met' until two bids exceed the reserve price. The bid amount must exceed this price in order for an auction to be won.

In the event a single bidder places a bid above the reserve price and the auction ends, the auction will be won at the reserve price.

Golfstix encourages prompt, professional communication between buyers and sellers to mitigate customer service issues. Although sellers are allowed to provide their own refund and return policies, there are systems and Golfstix policies in place to ensure best practice for all users.

If you have failed to reach a resolution with another user, please Contact Us to provide guidance.

For more information, see the section on Golfstix Protected above.

Users may save time shopping in the future and be notified of new items listed that match the description or keywords of their 'Saved Searches'.

To save a search, enter a product keyword (i.e. brand or model) using the Search bar. Then select the "Save Search" box at the top left of the marketplace search results screen. Users may also create a 'New Search' on the 'Saved Search' section of the Golfstix user menu.

Items that match your 'Saved Searches' may also be included in your personalized User Feed to enhance your Golfstix user experience.

To remove a search from your 'Saved Searches', simply delete the search using the trash can icon to the right of the search in the 'Saved Search' section of the Golfstix user menu.

Following a user is a great way to keep informed of a favorite seller's new and current offerings. Select the 'Follow' button at the top right of a user's profile page to receive notification of new listings from the seller. New items listed from sellers you are 'Following' may also be included in your personalized User Feed to enhance your Golfstix user experience.

To remove or 'Unfollow' a seller from the users you are 'Following', select the 'Following' button at the top right of a user's profile page or on the user profile in the 'Following' section of the Golfstix user menu.

Users may contact other users by selecting the 'Contact Seller' button at the bottom of an item listing or on the user's profile page.

Before listing an item for sale, a user must first complete the following steps:

1. Connect to Stripe - Setup a Stripe account in order to receive funds for the sale, which is done in the 'Payments' section of the user menu under 'Settings'.
2. Add Sender Address - Create a Sender address in order for buyer to calculate shipping, which is done in the 'Addresses' section of the user menu under 'Settings'.
3. Recommended - Complete your User Profile - Add a profile picture, banner image, and seller details so buyers know who you are. This can be done in the 'User Profile' section of the user menu under 'Settings'.

After completing the steps above, Sellers may create a new listing by selecting the 'New Listing' button under the Selling → Listings section of the Golfstix user menu.

Sellers can list an item with a variety of pricing options including offering a 'Buy Now' purchase price, enabling offers, or creating an auction. Sellers also indicate item, shipping, and package details.

To sell faster, sellers may promote their listing in the marketplace search results and user feeds as a 'Featured Item'.

To create an Auction Listing, select the 'New Listing' button or edit an existing listing under the Selling → Listings section of the user menu. Enter item details in Step 1 of the listing creation flow, then choose 'Auction' as the Pricing Option on Step 2.

Sellers will indicate auction details including the Starting Price, Duration, Start Time, Return Policy, and other optional details including 'Buy Now' Price, Reserve Price.

To attract more bidders, sellers may promote their auction listing in the marketplace search results and user feeds as a 'Featured Item'.

Sellers may create listings available for Local Pickup for FREE and not pay any seller fees upon the successful sale of a Local Pickup item.

However, any transactions completed offline from the Golfstix marketplace are not covered by our Golfstix Protected Money Back Guarantee. When payment for items are not transacted through our platform, it is impossible for Golfstix to guarantee transactions and proper fulfillment of the item sold. If you want to conduct business outside of the platform, you take on all risks associated with such business and transactions.

Items for sale on Golfstix must be golf related and listed under one of our existing product categories.

Prohibited items include stolen, fake or counterfeit items. Sale of such items violate state, federal, and international law. Users selling stolen, fake, or counterfeit items will be banned from Golfstix and we will notify law enforcement of any attempts to sell such items on Golfstix.

To sell faster, sellers may promote their listing as a "Featured Item" to be shown at the top of marketplace search results and user feeds. Simply select the "Promote" option under the "Actions" column of the item listing on the Selling → Listings section of the Golfstix user menu.

Best-in-class payment security is one of our highest priorities. All Golfstix payments are processed by Stripe, a certified PCI Level 1 Service Provider and the leader in e-commerce payment processing. Sensitive cardholder data is stored, encrypted, and transmitted in separate hosted environments to maintain the highest security standards.

Stripe is the most trusted payment provider for marketplaces in the world. From a technology standpoint, Stripe is the most reliable, scalable and redundant payment platform with over 99.9% uptime. From a security perspective, Stripe is audited by PCI-certified auditors and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. As used by many of the world's top Fortune 500 companies, if Stripe is good enough for Google, Amazon, and Uber, then it's good enough for Golfstix too.

Stripe, our credit card payment processor, helps us disburse funds to you. Any organization that sends funds to individuals, businesses, etc., is required by law to collect and verify information about people, known as "Know Your Customer" (or KYC) checks. To perform these checks, Stripe and other financial institutions need to gather certain information so they can verify your identity. Stripe first attempts to verify you off of the minimum requested information - legal name, date of birth (DOB), and last 4 of your Social Security Number (SSN) - and sometimes Stripe may ask for your full SSN. Your information is secure, and Golfstix doesn't access or store it.

Stripe doesn't run credit checks, so inputting your SSN for this purpose won't affect your credit score. Your taxes won't be affected either, as long as you input the correct name and Employer Identification Number (EIN) in Stripe.

When you are completing the payments application form, you're actually accessing the form on the secured Stripe site. Golfstix has no access to your banking data, so we don't store it and your privacy is secure with the highest bank-level security measures.

Processing fees are assessed by Stripe at 2.9% and $0.30 per transaction.

Unfortunately, PayPal cannot be used to purchase items or collect payments on Golfstix. The main reason is that other popular marketplaces that our sellers may be using are shifting to managing their own payments. For example, eBay will no longer support PayPal payments after July 2023. This shift in technology was a large reason to avoid the costly integration of PayPal into the Golfstix marketplace.

Payments are held in escrow until the buyer has received their order to verify the item matches the item description as advertised. Only then are payments released to the seller. Buyers have 72 hours from the notification of delivery to inform Golfstix in the event the items delivered are misrepresented in any way. If nothing is reported, the payment will be automatically released to the seller. Once the payment process is complete, all sales are deemed final and no refund claims will be available.

Golfstix Verified Partners may receive funds faster based on their trusted status and sales history.

Sellers may choose from several shipping options when creating a listing. They may select one of the following shipping options:

Golfstix partnered with e-commerce leader Shippo to facilitate all domestic and international shipping with the lowest possible carrier rates guaranteed for our users - including US Postal Service, FedEx, UPS, and DHL.

Domestic shipping carriers include US Postal Service, FedEx, and UPS.

Yes, international shipping is available through a variety of carrier options including US Postal Service, FedEx, UPS, and DHL.

Assuming you have chosen the Calculated Shipping or Free Shipping method provided by Shippo, you will still have to print a shipping label. If you don't have a working printer to print postage online, you may save the shipping label as a PDF document and either email to yourself to access at another location or save to a USB drive in order to print at another location. Printing services are available at many office supply stores.

You may also choose the Flat Rate shipping method for your item and purchase postage at your post office or shipping store.

Golfstix cares about all items purchased in our marketplace. We encourage prompt, professional communication between buyers and sellers to mitigate customer service issues. Although sellers are allowed to provide their own refund and return policies, there are systems and Golfstix policies in place to ensure best practice for all users.

We collectively refer to these buyer protections as Golfstix Protected.

Shipping costs associated with returns are paid at the discretion of the seller. When creating an item listing, a seller may indicate details of their own return policy including who pays for the return shipping postage.

Golfstix cares about all items purchased in our marketplace. We encourage prompt, professional communication between buyers and sellers to mitigate customer service issues. If a dispute arises that cannot be resolved between the parties, please Contact Us. Golfstix will do its best to bring a prompt and fair resolution to the matter.

To update your credit card information, go to Settings › Payments in the user menu. You will be able to add or update your credit card information here with Stripe.

To update your bank account information, go to Settings › Payments in the user menu. You will be able to add or update your credit card information here with Stripe and login into your secure Stripe Account Dashboard.

To update your address, go to Settings › Addresses in the user menu. You will be able to add or update your sender and delivery address here.

To update your personal information, go to Settings › User Profile in the user menu. You will be able to update your personal information including Username, Profile & Banner Photos, About Section, Email, and Password.

Users may only have one Golfstix account for security purposes.

To report a user for misconduct or fraud, please Contact Us.

Some users have issues receiving our verification email due to various spam filters and email server settings. If a user does not receive a verification email or encounters login difficulties, please Contact Us to reach our Golfstix support team for assistance in resolving the issue. We can always confirm your email and verify it manually in our back-end Admin panel.